Community Coordinator Job Description
Under the direction of the Executive Director, the Community Coordinator is responsible for supporting community engagement at MOA through volunteer coordination, marketing and fundraising activities in keeping with MOA’s mission.
- Promoting the volunteer program to gain community support for the volunteer program and the museum.
- Develop and implement effective strategies to recruit the volunteers with the right skills.
- Develop and implement an intake, interview, and screening protocols for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteers and the needs of the museum.
- Orient volunteers to increase their understanding of the museum, its clients, its services and the role and responsibilities of volunteers.
- Oversee volunteer check-in procedures and ensure volunteer records and hours are maintained according to established procedures.
- Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the museum.
- Coordinate social media activities for MOA including blogs, social media posts, and website updates.
- Monitor and ensure comments on social media platforms are responded to appropriately.
- Working with MOA staff and volunteers, support content creation, write blog posts, newsletters, and material for social media channels.
- Using Google Analytics and other measurement tools, provide reports on metrics and adjust the social media marketing and community development efforts of the museum.
- Assist the Executive Director in maintaining foundation, corporation and individual donor files.
- Conduct preliminary research on prospective corporate foundation and individual donors.
- Prepare grant applications and supporting documentation as needed.
- Prepare campaign materials. Oversee correspondence and ensure appropriate follow-up.
- Ensures privacy requirements are maintained to highest level and that volunteers understand and adhere to privacy requirements.
- Provide exceptional customer service whether greeting guests and orienting them to the museum or responding to inquiries, questions, or online comments.
- Working with MOA staff, oversee volunteer schedules.
- Maintain donor records and correspondence.
- Assist with reception, gift shop sales, and program bookings.
- The Community Coordinator must maintain and encourage positive and professional relationships with the public, teachers, parents, donors, Museum of Ontario Archaeology board and committee members, Museum members, staff and volunteers.
- Recruit and provide orientation training for volunteers. Support MOA staff in providing task specific training to deliver programs and services.
- Train and supervise volunteers directly involved in marketing and fundraising activities.
- Establish a core group of volunteers to deliver key museums services based on established priorities.
- Increase community awareness and conversations about archaeology and First Nations history.
- Work space locations within the museum will vary depending on activities and organizational requirements.
- Extensive computer use.
- Work schedule is Wednesday through Sunday.
KNOWLEDGE / SKILLS
- Experience using social media tools to interact with audiences and achieve organizational goals.
- Strong customer service and communication skills; ability to engage and converse with people of all ages and backgrounds
- Demonstrated ability to communicate effectively in writing, and orally, and to tailor communications to meet audience expectations.
- Demonstrated organizational skills and ability to work with minimal supervision.
- Ability to develop and maintain effective working relationships with other employees, the public and the education and museum communities.
- Demonstrated leadership and team-building skills with the ability to be flexible and adaptable.
- Strong computer skills. Knowledge of Microsoft Word and Excel are required. Familiarity with Photoshop, Hootsuite, Google Analytics, and WordPress would be an asset.